Frequently Asked Questions
Your Questions Answered
How do I order my fuel?
After downloading the app, you choose your fuel, drop the
address, schedule the time and we do the rest. Keeping you notified, fueling your
ride and confirming your delivery.
How do I know my fuel has been delivered?
How do you know where my vehicle is?
Do you charge any delivery fee?
We charge the following delivery fees depending on the subscription plan or stand alone service. Maverick – no delivery fee. Goose – $10 delivery fee. Viper – $5 delivery fee. Iceman – $15 delivery fee.
What are your modes of payment?
We accept all payments through our secured app, which includes credit/debit cards.
Do you take my car away to fuel it?
What happens if I need to move my car or leave before my services?
How do you measure how much gas I receive?
How much does it cost?
How much do you charge for fuel?
How do I pay?
Why was my credit card pre-authorized?
What happens to pre-authorizations after I receive services?
How do I pay for a commercial account?
Do you accept fuel cards?
What types of fuel do you deliver?
Where does the gas come from?
What quality gas do you offer?
How much gas will I get?
We fill your tank with each delivery.
How safe is fuel delivery?
Who services my vehicle?
Are Top Gunz, techs are licensed professionals. Each tech undergoes a thorough background check, has a driver’s license and is trained for handling this job.
A Commitment to Sustainability: Greener Fuel for a Better Future
At Top Gunz Fuel, sustainability is not just a buzzword—it’s a core principle of our operation. We are deeply committed to reducing our environmental footprint, and that starts with our “greener” gas delivery system.
Reducing Emissions Through Centralized Delivery:
Our innovative approach helps significantly reduce overall fuel emissions. By utilizing our specialized service vehicles to deliver fuel to multiple vehicles within centralized locations, we minimize the number of individual trips consumers would otherwise take to a traditional gas station. This consolidation dramatically cuts down on vehicle miles traveled solely for the purpose of refueling. Together, by choosing Top Gunz Fuel, our customers and we are able to help keep total emissions low and contribute to cleaner air in our communities.
Preventing Leakage with a Direct Supply Chain:
Another critical element of our environmental stewardship is our supply chain integrity. Unlike the traditional model where fuel is often stored in underground tanks at gas stations—a common source of environmental contamination through leakage—our process is direct and secure. Our fuel is pumped directly from our trusted supplier into our state-of-the-art storage and service tanks. This direct, above-ground transfer and delivery system virtually eliminates the risk of ground contamination and prevents potential leakage into the soil or groundwater, ensuring a safer and more responsible fuel delivery process.
What is the Step-by-Step Process?
Getting fuel delivered is fast, simple, and hassle-free.
- Download the App
Download the Top Gunz Fuel app, create your account, and add a payment method.
- Choose Your Service
Select a monthly subscription for ongoing savings or the Iceman one-time service for occasional fueling.
- Add Vehicle Details
Enter your vehicle information, fuel type, and service address. Make sure the vehicle is accessible at the scheduled time.
- Prepare Your Vehicle
Pop the fuel door before service. If windshield fluid service is selected, pop the hood as well.
- We Handle the Rest
A certified Top Gunz Fuel technician will fuel your vehicle, perform any selected add-ons, and close the fuel door and hood once finished.
- Get Confirmation
You’ll receive a completion notification and receipt directly in the app.
Note: Service may be delayed if vehicles are inaccessible or information is incorrect.